27 feb
ABB
Xico
**IS Network Service Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
**:Defines, manages, and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services.
A key resource, a definitive source of knowledge processes,
who contributes their expertise to enhance organizational effectiveness and support the organization's vision and strategic direction.
**Your responsibilities**:- Coordinates with Network service provider staff to validate network alerts, issues and changes.- Performs assigned activities in the event management, service level management, problem management processes to ensure delivery of IS Services.- Continuous Service Improvement (CSI)- Collaborates with IS suppliers with regard to the operational implementation of outsourced activities and/or the current license usage, consistent with existing agreements.- Conveys architecture, standards, policies, norms, and guidelines to IS Supply.- Responsible for assessing and providing recommendations relating to trend analyses of incidents, working with the relevant IS Service Coordinators.- Approves/rejects resolution of problem tickets.- Analyze current service performance for potential problems and improvement.- Support global vendors in analyzing problems and developing solutions.- Run and monitor continuous technology improvement projects.- Propose and evaluate business case for changes or new services.- Evaluate service refresh and new services.- Maintain a daily cooperation with global vendors and work with them to ensure service level targets are met.- Support global vendor to resolve major incidents**Your background**:- Bachelor´s Degree in Information Systems or related careers.- 3+ years of hands-on experience in IT infrastructure services on alarge and complex scale.- Experience working with suppliers.- ITIL certification is desirable.- Leaership.- Advanced English level.
**More about us**:
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.