25 feb
Hireright
Xico
Overview:
**Technical Support Analyst**
**Remote / Mexico**
Be part of a diverse,
**global technology team** dedicated to helping the world's greatest companies - including your most loved brands - hire their talent with confidence.
**Hire**
**Right** has been a
**successful business since 1981** and continues to grow.
At
**Hire**
**Right**, our team members are innovating together to build the future of screening services and personal data.
Our company is exciting, dynamic and committed to empowering our team member's growth.
Experiencing
**#Lifeat**
**Hire**
**Right** means working with great people on inspiring ideas to help employers get it right - every time, everywhere.
Are you ready?
**What you will do**
This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge.
The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal.
Qualifications:
**Education**
- High School diploma or GED required
- Technical degree in computer science/IS and operations or equivalent work experience preferred
**About you**
- Fluent in English
- Good communication skills both verbal and written
- Must have previous experience in general technology support (hardware, software, diagnostic process)
- Ability to work different shifts (24/7)
**What we offer?
**
Work wherever!
The location of this role is flexible, of course you will get a fair financial compensation and from day one you will receive a training plan to get you on board quickly.
In addition, you will have the opportunity to join our team of **3,000+ Team Members** that work in **15 countries**, serving clients in **200+ countries and territories**.
Many of our Team Members have been with **Hire**Right** **for a long time**.
**But that's not all**, you will get additional benefits like:
- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead, Virgin of Guadalupe, and Christmas Eve.
- Food Voucher + Meal Bonus
- Generous Vacation Program
- Monthly Transportation Allowance / Payment of Teleworking Expenses
- Insurance for major medical expenses
- Business Casual Attire
- Generous Referral Program
- Professional Growth.
Curious?
¡Contact us and show us that you are
**the tech professional** we are looking for!
- HireRight, LLC is an Equal Opportunity Employer_
- Minorities / Females / Veterans / Disabilities_
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities_
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information._
- 41 CFR 60-1.35(c)_
LI-Remote
**Responsibilities**:
**Responsibilities**
- Monitor HireRight proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues
- Troubleshoot, manage, and resolve production systems, platforms and processes
- Create site availability reports for customer SLAs and KPIs
- Monitor event processes, message queues and workflow processing
- Communicate with internal users, Technical Client Advocates and Technical support concerning case status, prioritization, and resolution plans
- Enter new trouble tickets, escalate existing tickets, and keep users informed of status
- Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center
- Keep procedures and troubleshooting links and tools up to date
- Utilize check lists, uptime report,
and event root cause investigation as necessary
- Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g.
Technical Client Advocates, Customer Service).
- Establish a close working relationship across multiple departments.
**Main Tasks**
- Daily monitoring
- Troubleshooting and follow up off issues found in monitoring
- Troubleshooting issues reported by internal and external users
- Send internal notifications for reduced service and service restored notifications
- Follow up with customer service to send external reduced service and service restored notifications
- Customer/user account maintenance
- Maintaining aged requests
- Month end billing
- Running various sql scripts to verify health of systems
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.