24 feb
Caspio
Nuevo Casas Grandes
-Remote**Job Description**: -**Responsibilities**:Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.- Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed.- Research, troubleshoot, and resolve complex technical issues and serve as the point of contact for customers, providing updates until full resolution.- Evangelize customers and recommend solutions to meet customers' needs and promote new features and extensions as appropriate.- Work cross-functionally to communicate customer feedback, pain points, feature requests,
and make recommendations to internal teams regarding the product and service quality as a customer advocate.- Perform UAT during product releases and report bugs to the Product team.- Share and contribute to process improvements, FAQs, resources, and support guidelines to spread knowledge and positively impact customer satisfaction.
**Qualifications**:BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.- At least 2-3 years of experience in a technical support role serving as Level / Tier 2.- Proficiency in relational databases, including database design and table relationships.What You Need to SucceedKnowledge of commonly used concepts, practices, and procedures within cloud-computing industry.- Strong English written and verbal communication and presentation skills with high attention to detail.- Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.- Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.About Caspio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.