24 feb
Milestone Technologies
Xico
.
**Company Overview**:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.
Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
**Job Overview**:We're looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users.
Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness.
The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems.
This role works Monday through Friday during standard business hours.
**How You Will Make An Impact**:- Provide hardware and software IT support and technical education to end users both remotely and onsite- Deploy, manage, and ship our inventory of endpoints that allows Samsara in Mexico to stay connected and productive- Recover Hardware from Users- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues.
and provides as much context and information as possible to deliver the best solutions as quickly as possible- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets- Supports user requests and performs break/fix or remote installations as needed
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.