24 feb
Grundfos Holding A/S
Xico
.Service Specialist**Application deadline**:As soon as possible**Workplace**:Hybrid Position**Job Location (Short)**:Cancun, Quintana Roo, Mexico**Contract Type**:Full-Time**Employment Type**:RegularAre you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions?
Do you have a experience with delivering high-quality service in a fast-paced environment?
If so, we want to hear from you!
Grundfos is seeking a Service Specialist to join our Service & Solutions team.
Are you up for the challenge?
**What is the job about?
**You will be responsible for maintaining service programs, troubleshooting methodologies for existing products,
and ensuring that you constantly demonstrate an understanding of customer needs.
Although primarily a technical role, around 40% of the Service Specialist role will involve administrative tasks.
You will be working within a functional area or unit, collaborating closely with other members of the team.
Overall, this role will be key to ensuring that we continue to deliver innovative services and solutions to our customers.
**Your main responsibilities**:- Provide technical expertise for after-sales service, troubleshooting pumps and pumping systems, and offering practical solutions and assistance to customers and business partners.- Maintain and ensure the accuracy of service-related literature.- Collaborate with product introduction and quality teams to ensure that service-related feedback is incorporated into new product designs and quality initiatives.- Analyze failure data and report findings to support corrective action activities.- Develop service-related procedures and work instructions to streamline service processes, ensuring consistency across the global service network.
**Your background**:We imagine that you have:- A professional degree in Engineering related to Mechanical, Electrical, Electronics, Industrial Systems, Mechatronics or related field of study.- Experience in maintenance of electromechanical equipment.
Field experience is required.- Intermediate to advanced level English language skills.- Experience in providing technical support, product training, and customer service is desirable.- Good problem-solving skills and attention to detail are essential.
**What's in it for you?
**Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path.
You'll be welcomed from day one into an inclusive, trusting environment guided by six core values
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.