24 feb
Human Best, One Solution.
Nuevo Casas Grandes
**What you'll be doing**:Lead the daily air and ocean operations of HB Mexico providing a significant contribution for defining the local strategic direction based on the overall business strategy.
Responsible for growing market share, maximizing revenue and the P&L; for Mexico.
**What we can offer you**:- Competitive salary and benefits package.- A friendly, collaborative work environment.- Opportunities for professional development & ongoing learning.- A chance to be part of a growing organization.
**You will be responsible for**:- To provide the highest level of customer service to HB Mexican Brokers, clients, vendors,
and service providers.- Enhance communication across HB Portfolio of clients and any other third party Logistic relate to operations during Transitions to complete set up.
Billing and Finance perspectives.- Build a high-performance team with individuals focused on operations, client service, business development and corporate sales.- Supervise all Mexican Air & Ocean operations for all HB clients.- Lead reconciliation efforts on MX Brokers Balance statements, HB Balance statements and Client Balance Statements.- Manage and Report Mexican operational P&L.-; Assessing and manage HB Funds with assigned MX Brokers.- Request to replenish HB funds as need it in accordance with volume increases and new client onboard.- Coordinate sessions as need it or requested by MX IOR to review Billing and Financial Statements.- Coordinate T.A.P.
sessions with HB Different departments to implement and update onboarding status to delegate responsibilities and dates.- Auditing and Ensure HB invoice match HB quote on new onboarding projects.- Assists the Mexican Operations Manager with the supervision of Mexico Customer Service Representatives.- Assists Mexican Customer Service Representatives in tariff classification and research.- Maintenance of client database to include tariff, vendors, USMCA, EUR1, etc.
**What we need from you**:- Bachelor's Degree or equivalent, Master's Degree an asset.- Analytical and data driven decision making mentality.- Proven track record of managing high performance teams.- Prefer Lean process, Kaizen, Six Sigma, process improvement experience.- Enjoy analytical work and using data to provide thought-provoking and workable solutions.
Data is what you look to when given a problem to solve.- Ability to make decisions that impact customer service levels with a sense of urgency.
**What skills & experience you'll bring to us**:- 8-12 years of professional services and operations management experience.- Extensive Experience on Mexico Air & Ocean Customs Operations.- Experience managing & driving global projects from beginning to end.- Experience with or strong excitement for building a startup from inception.- Fluent in Spanish and English.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.