24 feb
General Motors de Mexico
Estado de México
.Job DescriptionSubject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration.Supports integration of Warranty administration functions.Provides Warranty support for all of the zone team members.Develops and implements necessary dealer training.Coaches dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration.Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.Performs other related duties as assigned.Key RequirementsBachelor of Mechanical / Industrial Engineering or administrative and economics.English language fluent (spoken, written,
and reading).ActivitiesSales targets and market shareAssisting the dealer in implementing initiatives to increase customer pay business.Focus on processes and performance at Service lane.Search for promotions and market opportunities to bring customers to service lane.Incorporate aftermarket initiatives within the overall business plan distributor.Implement and follow up the 25 point inspection as means to increase parts sales per vehicle.Support dealers with RIM in order to optimize and meet required targets for compliance.Promote and include dealers in yearly marketing plan as guide for increasing customer retention.Improve customer retentionEnsuring that information is shared by dealers by means of data sharing.Identifying opportunities aimed at the implementation of a CRM process.Incorporate the concept of customer retention in the overall business plan distributor.Developing staff skills aftermarket distributor.Guide the integration of Aftersales as one whole team (parts and service).Promoting participation and effective use by the dealer in GMM retention initiatives.Supporting the initiative of Outstanding Customer Experience (OCE)Improving CSI.Supporting the implementation of the standard GMM operation and facilities.Ensure staff aftermarket distributors are trained / certified.Representing GMM and its brands as ambassador.To ensure a proper process of executing service recalls.Maximize the profitability of DistributorAssisting the dealer in identifying areas to improve profitability through business process.Ensuring that the dealer takes advantage of rebates and incentives available.Development of plans to improve the performance of the distributor in the scorecard.Diversity and inclusion are our strengths.
We respect and value what each individual contributes to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and/or identity, religious context, age, generation, and disability.
We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.