24 feb
Amazon
Xico
.DESCRIPTIONThe Amazon Research and Configuration (ARC) Program Manager (PM) manages the ARC Configuration at ACES MX.
The ARC Specialist team supports the Amazon Customer Excellence System (ACES) SME team, Launch Teams, Amazon Fulfillment Technologies (AFT) Teams, and other operational teams with configurations and initiatives.
ARC drives standardization and Dive Deep analysis across the North American Customer Fulfillment (NACF) network with the intent to improve processes and operations.The ARC Program Manager is responsible for managing and improving everything configuration related within the MX network.
They will partner with all ACES team to drive and support network initiatives via configurations.
They drive and develop standardization wherever and whenever possible.They are also responsible for driving network stability and standardization through configurations.
Certain configurations can have a large negative impact on operations at a network level, and it is the responsibility of the ARC PM to help prevent them.Key job responsibilitiesCoordinate network configuration deployments/pilotsScope/Execute large scale configuration changes across the MX networkSupport Central Flow configurationsSupport Subject Matter Experts (SME) Team(s) in process improvement initiativesProvide operational insights to the ACES MX teamEffectively identify and communicate detailed technical issuesEscalate to management and site leaders when operations will be impacted by the teams configuration changesProvide external teams with detailed barriersPartner with management and site leaders to solve technical issues with optimal path forward to resolve issuesDevelop long/short term solutions for internal process gaps and/or barriersWork a flexible schedule, including odd or long hours,
as necessaryHandle multiple projects, deadlines, and stressful situations with minimal management oversightDevelop and run weekly standard reports for Operations of key operational metricsPullout/Extract information on demand by FCsAssist ACES SMEs/PEs with Data AnalysisCreation of Live Dashboards with Key insights for Operations and ACES SMEs/PesWrite and Publish SOPs/TWIs/Visual Aids required by ACES SMEsA day in the lifeARC Specialist will be responsible for executing all the Inbound/Outbound, including Central Flow/Quality Assurance configurations for Fulfillment Centers that are previously approved.
Also, the specialist should have a record of the executed changes.
ARC will also provide Data analysis, dashboard creation, standard reports, and raw data for ACES SMEs
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