24 feb
Citi
Xico
The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform in-depth evaluation of basic operations and business processes, family procedures,
and industry standards for business supported to identify and resolve complex problems
- Influence decisions through advice and counsel as well as facilitate services to others in area
- Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
- Liaises with multiple teams across the Operations department
- Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
- Assume informal and formal leadership role within team as well as coach and train new recruits
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years of relevant experience
- Experience with automated end-to-end sourcing tools
- Proficient in Microsoft Office
- Ability and experience working in a fast paced, high pressure environment
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
La función principal del puesto estará encaminada en la creación y mantenimiento de reportes, por lo que es indispensable el manejo de Big Data con un enfoque en quejas y aclaraciones, siendo SAS EG la principal herramienta para la generación de dichos reportes, contar con un perfil analítico que permita la construcción de algoritmos, métricas, pronósticos para la toma de decisiones.
Conocimientos requeridos:
MY SQL
SQL SERVER- Nível avanzado
SAS EG -Macro Lenguaje
TERADATA ASSISTANT
Conocimientos deseables:
Python
Power BI
**Skills**:Se requiere disponibilidad de horario
Trabajo bajo presión
Orientado a resultados
Analítico
Actividades a realizar:
Migración de procesos
Creación y mantenimiento de reportes
Automatización de procesos
Análisis estadístico
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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