24 feb
Amex
Xico
**You Lead the Way.
We've Got Your Back.
**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
**JOB DESCRIPTION**
Based in Mexico and reporting to the Director of Operations, US South & LAC,
this position will oversee Amex's third-party relationships with real estate service providers.
As the central facilities lead in the LAC market, this position is responsible for working with vendors to maintain Amex offices and provide a seamless, best-in-class experience to colleagues.
The scope of this role includes facilities management, engineering, janitorial, and light construction projects, as well as supporting the delivery of hospitality services.
This role requires a hospitality mindset, creative problem solving, and a strong focus on safety and compliance.
In addition, this position will partner closely with regional and global GREWE functions (Relationship manager, transaction management, design and construction, workplace services, etc.
), CEG (medical, benefits, etc.
), Global Security Services, Regulatory Agencies, Country Leaders, and Country Executive Teams/Boards.
**Customer & Colleague Relationship Management for GREWE Facilities Operations**
- Advertises and promotes these services within the defined locations and is responsive to changing customer needs whilst working within AXP and GREWE policy and scope.
- Act as the escalation point for problem resolution for internal customers concerning all operational aspects of service delivery by Third-party service partners of GREWE's Facilities Management Services.
- Collaborate closely with other regional and global GREWE functions such as global planning and administration, transaction management, design and construction, workplace services, workplace safety, finance operations, etc.
and other non-GREWE functions such as security, medical, technology, etc.
to deliver a seamless workplace experience to our colleagues.
**Vendor Relationship Management**:
- The delivery of Facilities Services is generally provided through the use of third-party service partners.
A key responsibility is therefore to support vendor management and to drive vendor performance to deliver best in class services.
- Consistent, active and timely management of service partners, driving performance through the establishment, monitoring, reporting and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs.)
- Additionally, the position will support periodic RFPs for Facilities Services and the on-going development of service specifications (SOWs), contract amendments and commercial negotiations in conjunction with Global Supply Management teams.
**Risk and Regulatory Compliance**:
- Ensure the maintenance of a current building records management system.
- Ensure the maintenance and updating of all documentation regarding compliance issues and resolutions.
- Maintain regular contact with Health and Safety, Human Resources,
Workplace Services and Security departments to ensure consistency in the market.
- Ensure the maintenance of a risk register including permitting and statutory requirements for on site works in progress, health and safety compliance, compliance to space standards legislation, fire certification updates based leasehold improvement projects and building population shifts.
- Maintain a Business Continuity Plan (BCP) for GREWE team in resident market and carry out annual exercises to ensure plan is meaningful and effective.
Works with the GREWE Global Business Continuity Manager to deliver same; and to develop further BCP scenarios identifying how GREWE will provide essential facility related support to the business continuity plans owned by the core business.
- GREWE Oversite of third-party service partners Business Continuity Plan (BCP)
in resident market and ensure its effectiveness by executing planned BCP scenario exercises, developing and supporting our core business units' operations.
**Financial Management**:
- Oversee building related finances for the market to ensure timely and cost-effective delivery of services.
- Analyse building budget performance, ensuring key risks and opportunities are highlighted and reported on a minimum monthly basis; provide forecast updates to Director of FM, variance explanations and bottom up operating budget calculations as required.
- Support financial records keeping for energy management and review; negotiation in conjunction with Global Procurement.
- Maintain fina
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.