24 feb
Mondelēz International
Santa Fe
**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
**How you will contribute**
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Managing staff and line responsibilities
- Service delivery, support and excellence
- Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
- General technical background
- Process and service orientation
- Business processes
**More about this role**
- Oversee the Infosys delivery factory, managing escalations and stakeholder expectations
- Lead project delivery in terms of scope, deliverables, budget, stakeholder satisfaction and achievement of required business outcomes.
- Successfully drive all aspects of project and solution delivery while staying within budget and project timeline.
- Lead, manage, and coach the implementation project team.
- Provide oversight and guidance on all Statements of Work (SOW) for SN projects
- Monitor all issues that affect the team, project, or program and potential risks.
- Actively manage program/project’s financial, resource strategy and contingency
- Oversee all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
- Identify opportunities to provide additional value to our stakeholders and to work internally with the ServiceNow account teams to progress.
- Drive the continuous improvements of our implemented modules on the SN platform
- Oversee 2 platform upgrades per year
- Manage the ServiceNow release calendar
- Demonstrates ability to influence while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
- Build deep and lasting relationships with stakeholders and team members
- Contribute to the development and implementation of product roadmaps
- Ensure the project delivery team complies with Mondelez standards and frameworks
**Qualifications**:
- Excellent leadership and management skills
- Minimum 5 years knowledge and experience working with or implementing ServiceNow
- Minimum of 3 years managing project budget
- Experience working with Agile SDLC methodologies
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Strong interpersonal skills, customer centric attitude
- Proven team player and team builder
- Strong organizational and analytical skills
- Familiarity with SaaS deployments and its supporting architecture; Preferably ITIL experience
- Risk Management Skills
- Experience of managing external vendors as key stakeholders in overall project delivery
**Professional Skill Requirements**:
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent leadership and management skills.
- Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
- Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- Strong negotiator, influencer and team player,
used to managing multiple stakeholders in demanding time-critical situations.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
**Bonus Points If**:
- PMP or CSM certification
- ServiceNow System Administrator Certification
- ITIL 4 Foundations Certification
**Education / Certifications**:
ServiceNow Certifications, Project Management certifications (PMP, Prince2) are a bonus
**Travel requirements**:
Travel not expected
**Work schedule**:
**Flexible, Remote with eventual visits to the office when required.**
**No Relocation support available**:
**Business Unit Summary**:
**At Mondelēz International,
our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**:**We have a rich portfolio of strong brands globally and locally including many household names such as **_Oreo _**, **_belVita _**and **_LU _**biscuits; **_Cadbury Dairy Milk _**, **_Milka _**and **_Toblerone _**chocolate; **_Sour Patch Kids _**candy and **_Trident _**gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**:**Our 80,000 makers and bakers are located in more **than 80 countries **and we sell
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