23 feb
Samsara
Xico
.
**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation,
and manufacturing — and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:Are you a passionate and visionary support leader who thrives in a dynamic high-growth business?
Are you a customer experience champion?
Do you enjoy working in a highly technical environment?
If so, we want you as the **Director, Technical Support Engineering (Level 1)** at Samsara.
The Technical Support Engineering team is focused on making our customers successful by advocating on their behalf, resolving technical issues and challenges, and maintaining the high-quality, white-glove service they expect.In this role, you will be responsible for delivering world-class 24x7, technical support experience to Samsara's rapidly expanding mid-market and enterprise user-base, during a time of hyper growth.
This position requires a unique combination of technical support understanding in SaaS and equipment expertise.
While there is an existing team of ~40, most of the scaling of this function is still ahead.As a leader of Technical Support Engineering reporting to the Vice President of Global Customer Support, you will grow, develop and motivate a team of technical experts and supervise day-to-day operations of your team.
You will work across the Samsara solution set, working hand in hand with the broader Technical Support, Customer Success, Engineering, and Product Management teams.
You will direct support teams organized by product specialty and focused on the fast resolution of complex technical issues.
Your teams provide backline support to customers.
You will handle escalations, work with our delivery partners and Samsara resources, track and facilitate follow-the-sun case handling and overall technical support day-to-day operations
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.