23 feb
Airhelp
Estado de México
Junior Operations Specialist in Customer Support (Dutch) Department: Customer Operations Employment Type: Full Time Location: Spain (remote) Reporting To: Mateusz Jochimek Compensation: 1779 - 2000 EUR gross (plus up to 700 EUR performance bonus)/month Description Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights?
Join our global Operations Team (25 nationalities and counting!)
as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.
Type of contract: Employment Type of Work: remote from Spain What you'll do:
Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Ideally, you'll bring with you: Fluent communication in English and Dutch (both spoken and written, minimum C1 level).
Experience working with targets (nice to have).
Eagerness to learn about the airline industry and customer service.
Satisfaction from helping people and willingness to go the extra mile for them.
You enjoy following procedures with attention to detail.
Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Please submit your CV in English.
Perks and benefits: Private healthcare.
Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
Annual travel allowance.
Work from anywhere for up to 2 weeks/year.
Language classes.
Personalized progression plan.
Internal training programs and knowledge-sharing events.
Unlimited, free use of AirHelp's services.
Office commute and lunch subsidy.
Access to mindfulness and well-being platform (Mindgram).
Team days and parties.
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.