23 feb
Thrive Ortho and Spine
Nuevo Casas Grandes
**Bilingual Patient Intake Coordinator (Spanish & English)****Job Location**: Remote**Industry**:Medical Office - Orthopaedic & Interventional Pain Practices**Job Summary****What Thrive Ortho & Spine Offers**:- A leadership team that includes two physicians with deep & proven industry expertise, having previously successfully built a large pain practice with 9 clinics across metro Atlanta- A dynamic work environment with a young core leadership team and the opportunity to participate and grow with the company's success- Opportunity to wear multiple hats, engage in various aspects of the business- A place where your opinion will be heard and valued- Competitive salary, bonuses,
and benefits commensurate with experience and performance- Our leadership team has backgrounds in healthcare, finance and a variety of other businesses & industries and we aim to bring the culture and client / patient centered care that has led to the group's success**Responsibilities**:- Answer all incoming calls into the medical practice & follow-up on any missed calls before end-of-day.- Scheduling all new patient appointments in one of our 6 locations through our Electronic Medical Record system, eClinicalWorks.- Connecting patient questions received over the phone to the appropriate member of the Thrive administrative or clinical team.- Screening incoming calls for obvious signs of Narcotic drug seekers.
Thrive is a non-Narcotic practice.- Receiving and sorting daily mail- Data entry of patient information into our Electronic Medical Records system, eClinicalWorks.- Provide translation services for patients requiring assistance (written and oral).- Communicate with other stakeholders such as other medical providers and attorneys to share patient information and provide periodic updates.- Promptly respond to medical record requests by other providers and attorneys within a 24-hour timeframe.- Other job duties that may arise in the role of Patient Intake Coordinator.
**Qualification, Experience, and Skills**- Fully fluent in Spanish and English (written and oral)- Attention to detail and timely responsiveness are critical for this position- Strong communication and interpersonal skills- Ability to multi-task across various roles and work independently to achieve results- Patience and compassion towards patients and other stakeholders with a pleasant personality- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning other electronic platforms such as our electronic medical reports software (eClinicalWorks)- Experience with Personal Injury patients is a plus.
**Education**:- High school or equivalent (preferred)**Experience**:- Customer Service: 1 year (preferred)- medical office: 1 year (preferred)- Medical scheduling: 1 year (preferred)**Language**:- Spanish (required)Work Location: Remote
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