23 feb
Wood Mackenzie Canada
Xico
.Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries.
Enhanced by technology.
Enriched by human intelligence.
In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future.
That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience.
Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership.
Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
**Wood Mackenzie Brand Video****Wood Mackenzie Values**- Inclusive - we succeed together- Trusting - we choose to trust each other- Customer committed - we put customers at the heart of our decisions- Future Focused - we accelerate change- Curious - we turn knowledge into action**About the Role**The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company's growth through quality Customer Experience (CX).
Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers.
CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription.
Leveraging account health scores and VoC,
the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction.
If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
**Strategic -** As a Senior Customer Success Manager, you will work as an individual contributor within the Strategics Accounts Customer Success Team.
You will engage with Wood Mackenzie high value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
**Dedicated -** As a Senior Customer Success Manager, you will work as an individual contributor within the Dedicated Accounts Customer Success Team.
You will engage with Wood Mackenzie high/ mid value customers across specific/ multiple industry segments,
specific/ multiple regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
**Low Touch -** As a Senior Customer Success Manager, you will work as an individual contributor within the Low Touch Accounts Customer Success Team
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.