VL-137 End Point Analyst

VL-137 End Point Analyst

Works from specifications to install, configure and monitor desktops, mobile devices, and other network-attached devices.- Responsible for level 2 triage, investigation, resolution of desktop issues, configuration, and coding of simple data fixes and other workarounds.- Handle complex customer scenarios, documenting solutions,



and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers- Provide remote infrastructure support delivery and performing problem-cause analysis- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service- Act as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.- Anticipate customer needs and effectively address concerns related to their issue or resolution- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word, etc.
), O365, and Active Directory- Proficient in handling customer queries across the globe (primarily the United States & Canada)- Exceptional written, and verbal communication skills- Proven service industry front-line experience with handling high-value/critical customers- Ability to keyboard to capture important details on a call for documentation- Knowledge of Service Desk tools like Service Now- Knowledge and understanding of basic hardware, software, and networking.- Handle and work with the stipulated SLAs and KPIs as per the agreement with SOW.Salary rate: Max 27-/28K Monthly.This will be direct hire.Full-time employeeLaw BenefitsPay: $27,000.00 - $28,000.00 per monthWork Location: Remote

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