23 feb
Koch Global Services
Guadalajara
**Your job**
**Our Team**
KAES and its subsidiaries distribute more than 13 million tons of fertilizer products annually worldwide.
From an IT perspective, this creates a wealth of opportunities to develop your technical skills and to explore a variety of career paths.
**What You Will Do**
- Work with internal users to address customer questions, issues, gather feedback.
- Ensure proper documentation is in place to capture common issue resolutions.
- Understand functional and technical aspects of key systems.
- Assist in identifying process improvement opportunities.
**Who You Are (Basic Qualifications)**
- 2+ years of previous IT experience
- Experience communicating with an audience with varying degrees of technical experience
- Experience solving complex technical issues at an enterprise level
**What Will Put You Ahead**
Experience with IT support of Trading, Logistics, Accounting, or Operations Systems
Experience with system monitoring tools
Experience proactive monitoring
Experience working with a ticketing tool
1+ years of experience with SQL
**Who We Are**
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need.
With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.