Customer Support Representative (Advanced English) BZC44

Customer Support Representative (Advanced English) BZC44

**_Position Summary:_**
**_
Job Requirements:_**
- _ High school diploma or equivalent required_
- _ Specific knowledge of HR Finance functions preferred, e.g., Time & Expense, Accounts Payable, General Ledger, Accounts Receivable, etc._
- _ Approximately 0-7 years of related experience preferred_
- _ Customer Service Call Center experience preferred_
- _ 100% fluent in English in both written and verbal forms. (mandatory)._
**_
Essential Functions of the Job:_**
- _ Performs duties and responsibilities with limited supervision in accordance with department policies and procedures_
- _ Provides call center support to EY personnel and external parties regarding Finance transactions_




- _ Escalates calls to leadership as appropriate_
- _ Document’s inquiries and resolution status_
- _ Identifies process issues and suggests solutions_
- _ Assists with special projects as requested_
- _ Meets production volume and quality standards as outlined by department management_
- Additional responsibilities may include:_
- _ Act as a mentor and resource to less experienced staff_
- _ Advocate and train new processes and procedures as needed_
- _ Collaborate and knowledge-share best practices to improve department efficiencies_
- _ Act as a point of escalation for urgent matters_
**_
Analytical/Decision-Making Responsibilities_**_:_
- _ Understands the Firm’s business, organization structure, and Finance operations_
- _ Frequently educating our partners/employees on policies and procedures_
- _ Understands the dependencies that exist with other Finance departments, including but not limited to Time & Expense, Accounts Payable, General Ledger, and Accounts Receivable_
**_
Knowledge and Skills Requirements:_**
- _ Ability to research, analyze, interpret,



and document transactions and issues with mínimal supervision, following standard HRSSC procedures_
- _ Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines_
- _ Effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy_
- _ Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job_
- _ Works effectively with others within the HRSSC, field APT Finance Customer Support center, and other EY personnel and external parties_
- _ Proficient with Firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, Case_
- _ Anticipate clients’ needs,



identifies and resolve issues that impact the delivery of quality service_
**_
Supervision Responsibilities:_**
- _ This position reports to the Customer Service Supervisor_
**_
Other Requirements:_**
- Working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance._
**_
What we offer_**
- At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too._
- Join us and build an exceptional experience for yourself and a better working world for all_

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/142834532/customer-support-representative-advanced-english-bzc44-miguel-hidalgo/?utm_source=html