22 feb
1beat
Nuevo Casas Grandes
Our Customer Success department is looking to add a top-notch Senior CSM to be part of our implementation team in Mexico.
We are searching for a talented, creative, and analytical persona to join us for a full-time basis.If you want to become part of an international scale organization, enjoy great employee benefits and take-on as much responsibility as you can handle, then read on.- Manage and own a client portfolio, working with technical and business departments alongside our global teams,
building and maintaining a relationship with the C-level executives- Primary professional entity for local CS team for complex business solutions- Collaboration with our international personnel across departments- Performing Data Integration & Management of Database processes- Establish KPIs according to the sales process and client deliverables- Ensure implementation process and timelines to reach on-time execution and client objectives, responsibility for the Customer Success process- Identifying gaps within the software/implementation process and alignment with the relevant personnel in the company- Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio- Conduct a weekly sessions within the CS department & local team, communicate with clients upon necessity/demand**Requirements**:- Local residence in Mexico (CDMX)- 3-5 years of experience as CSM Must, Retail Tech Background - advantage- Fluent English skills, spoken and written - Must- Academic degree with a Technological Background - Must- Proven capabilities in Excel - Must- MS SQL, BI Tools (Power BI)
Knowledge/Experience - Advantage- Programming Knowledge in Python - Advantage- Knowledge/Experience with ERP systems/Information systems or Supply Chain- Familiarity with the Retail market and environment- Excellent analytical skills, technical and IT capabilities- Self-learning skills, High communication skills & a Team player- Willingness to travel within the region (Mexico & Latin America) to various clients
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.