22 feb
Nutanix
Tamazunchale
.Hungry, Humble, Honest, with Heart.The OpportunityDo you have a passion for leading technical experts to support critical customers, drive technology improvements and mentor future technical leaders?
At Nutanix you will play an active role in defining strategy, driving decisions, and managing goals.
You will be collaborating with teams across the company to provide world-class support to our fast-growing customer base.Nutanix (NTNX) is looking for a motivated and results-oriented Manager, Worldwide Support.
You will play an integral role in partnering with local and global support management as well as sales, field,
and engineering teams to ensure the success of our customers and drive continual product improvement.About the TeamMeet Hiring Manager, Masaya Takase!
Director, Worldwide Support, Nutanix Japan:I have been in the IT industry for 25 years.
Previously worked at Citrix as a Technical Support Director in Japan.I joined Nutanix because it is a great solution and customer-oriented company.My family consists of my wife, twin daughters and a rabbit (Netherland Dwarf!
).My hobby is watching baseball games with my family and we support the LA Angels in MLB.Looking forward to working with you closely.What The Team SaysWe work as one team.
We are working with Sale/SE/TAM/Consulting to deliver world-class support.We are silent heroes.
We always quietly solve our customers' problems and support their business every day.
However, in reality, we are a cheerful team that actively engages in discussions both inside and outside the team.Your RoleLead and manage a team of Systems Reliability Engineers.
You will split your time between unblocking your team, supporting them in their duties, and coaching them to realize their full potential.
You will also have the opportunity to work on technical duties yourself.Participate in the APAC and global Support management teams to champion local requirements and ensure global standardization where relevant.Design, develop and implement processes and tools to enhance team function, including workflow and incident management.Manage the daily activities of the teamDemonstrate technical leadershipCritical situation management – work directly with customers during and after escalated support cases that your team is involved in at a technical level.Duty Manager's role alongside other Support Managers to enable the larger support team on a rotating basis.Responsible for managing team metrics, using skill criteria to hire, develop, and promote team members, and initiate regular career conversations
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.