22 feb
PlacidWay
Xico
We are seeking a highly organized and detail-oriented Virtual Assistant to play a crucial role in optimizing our customer service operations.
You'll collaborate closely with our Customer Service team to create, maintain, and improve the resources they use daily, enhancing efficiency and ensuring a seamless customer experience.
**Key Responsibilities**:
Template Development & Management:
- Design and maintain templates for customer communications, reports, and internal documentation.
- Update templates regularly to ensure they remain current and effective.
Process Improvement:
- Work closely with the Customer Service team to identify areas for improvement.
- Develop materials and resources that streamline processes and address pain points.
Documentation:
- Create and manage Standard Operating Procedures (SOPs) for the Customer Service team.
- Ensure SOPs are clear, comprehensive, and readily accessible.
Training & Onboarding:
- Assist in creating training materials such as guides, presentations, and onboarding resources.
Data Management & Reporting:
- Organize and maintain customer service databases.
- Collect relevant customer data.
- Generate regular reports on the effectiveness of templates and other materials.
Customer Interaction:
- Connect with customers to gather necessary information.
- Collaborate with the Customer Service team to provide exceptional support.
General Administrative Support:
- Schedule meetings, track project progress, and ensure deadlines are met.
- Provide other administrative support as needed.
**Skills**:
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Ability to work independently and as part of a team.
- Problem-solving skills and a proactive approach.
**Qualifications and Experience**:
**Education**:
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- 2+ years of experience in an administrative or customer service role.
- Experience working remotely as a virtual assistant.
- Experience in creating templates and process documentation.
- Familiarity with customer service software and tools.
**Why Join Us?
**
We offer a dynamic and supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact within our organization.
If you are passionate about HR and eager to contribute to a thriving workplace, we encourage you to apply!
Application Question(s):
- Do you have experience creating templates for organizational improvement?
- Do you have experience working remotely or in a virtual team environment?
- Do you have experience as a Virtual Assistant?
if so, in which areas?
**Language**:
- English (required)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.