22 feb
Hsbc
Xico
If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Client Services Support.
Role Purpose: The Global Payment Solutions (GPS) Account Manager (AM) is responsible for the global satisfaction of a portfolio of GPS clients.
The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that are above and beyond basic transactional queries.
The Account Manager's portfolio will be a mix of top tier, highly complex GPS clients and complex clients.
The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.
This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis.
Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client.
Main Activities:
Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates.
Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation.Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard).Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.Responsible for resolving assigned queries.Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks.Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms.Maintain a client footprint with the basic information required to deliver a superior client experience.Engage with their client's operational and Treasury teams as needed or agreed to with the client.
This includes but is not limited to a client's Treasury Operations and IT teams and the wider Finance and Treasury Organization.Gather and maintain specific intimate knowledge of their client's Treasury operations and how they interface with HSBC products and services.Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business.
Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.