[US881] - Security Help Desk Analyst

[US881] - Security Help Desk Analyst

**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
IBM Security Help Desk Analysts are responsible for receiving user id requirements (creation, deletion, changes) from clients and attending such requirements according pre-defined processes and flows





**Required Technical and Professional Expertise**- Confirm all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- 1st level support for user-id provisioning troubleshooting.
- Escalate problems (when required) in a timely and proactive manner to 2nd level of support
- Record, track, and document the security help desk requests in the ticketing tools defined.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Basic Active Directory knowledge: creating user accounts, reset passwords, create groups, etc.
- Basic Oracle Identity Management knowledge: creating user accounts, reset passwords, create groups, etc.
- Provides after hours and on-call support as needed.
**Preferred Technical and Professional Expertise**
- Knowledge of ticketing tools (e.g.
Remedy, Maximo)




- Active Directory user id management
- Knowledge of ITIL methodology
- Operational knowledge of Oracle Identity Manager
- MS Exchange user id management
- Strong verbal and written skills

**About Business Unit**

Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself,



to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.




All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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