23 feb
Luka Global Group
Estado de México
Job Information : Industry - Digital Health Remote Job This is a remote position.
Our B2B2C client, a well-funded, fast-growing European telemedicine start-up, is perfectly poised to capitalise on this high growth global market.
Through intelligent and thoughtful design, their efficient, user-friendly services enjoy utilisation rates 3X industry average, but at a fraction of the cost of competitors.
Their highly automated AI-driven technology is strategically designed to deploy frictionlessly across different jurisdictions at scale, internationally and rapidly.
It is already in use across 37 countries and 22 languages.
Due to exploding interest from their global corporate clients (pharmaceutical companies, insurers, etc),
they seek an innovative leader to drive their customer success strategy.
Your role will be to build high quality, trusting relationships with key clients to understand their needs and wishes and to convert those into features that add value to them and their customers.
Responsibilities: Build and lead the client success team Continually improve client onboarding and support procedures Build partnership-based solid relationships with clients Diagnose client needs and tailor solutions accordingly Facilitate service extensions and enhancements for existing clients Expand commercial relationships and opportunities with clients Track and analyse KPIs to ensure constant service improvement Build relationships between clients and the internal support team Work with the medical and development teams as client advocate Requirements: Technology savvy with experience managing technical projects Strong understanding of insurance, pharma or healthcare sectors Ideally,
experience in the telemedicine or digital health space Prior experience in customer success roles Prior team leadership experience Comprehensive project management skills Analytic and evidence-based decision-making Excellent spoken and written communication People skills - management and relationship building Professional English essential Additional languages are a big plus Attributes: Effective leader, able to inspire and motivate others 'Customer-first' mindset, empathic and active listener Persuasiveness and an articulate communicator Creative thinker and problem solver Collaborator, able to work with multi-disciplinary teams Networker, able to connect people to find solutions A life-long learner who seeks growth opportunities A self-organised and structured approach to work Entrepreneurial, can handle fast pace and change Benefits:
This is a unique opportunity to join a highly competent international team of entrepreneurs at a pivotal point for their business.
Their company culture is positive, dynamic and people-focused, with regular in-person meet-ups to foster a sense of team.
You will inherit an established functional business area but with a mandate to build and augment it in preparation for large-scale growth.
You will have the opportunity to travel internationally to meet clients and colleagues alike.
You must enjoy being part of a mission to escalate - where decisions are made quickly and in response to market demands.
Salary is negotiable, based on experience,
but the package will include share options and other perks typical for a start-up.
Ultimately, by helping to transform healthcare access, you will contribute to the UN sustainable development goal of "ensuring healthy lives and promoting well-being for all".#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.