23 feb
Docplanner
Ciudad de México
Company Description
Who are we?
With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.
We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM.
Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. We also offer a more sophisticated suite of optimisation products for large healthcare institutions.
We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a marketplace that allows 80 million patients monthly to easily find the right doctor, and we currently have 20 million bookings per month coming online or through our software.
Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen.
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We're funded by some leading VCs - Goldman Sachs, One Peak Partners,
Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €190m ARR (60% yoy growth) and are about to reach profitability!
Job Description
As Head of PX (People Experience), you act as the core driver of the PX operating model in our Mexico, one of our core markets. The role guarantees disciplined, relentless execution of Px priorities, drives the Mexican Px team to focus on what matters the most, provides core support to the market and partnering with the CEO and Mexican leadership team on PX matters. The role is a core enabler of the PX strategy, is a member of the PX Leadership team and reports directly to Adrian, our CEO Mexico, and to Adanya, our dCPO, ad interim - while we are hiring a PX Director for International Markets). This role is based hybrid in our Mexico City office.
You will create value by:
Driving global PX operating model in Mexico, which entails a high level execution of the core BAU activities. Value creation by delivering on KPIs as per targets, and supporting Mexico in doing so.
Participating in core PX global projects and initiatives coming from the specialist areas, being the voice of the Mexican market on projects and the PX Leadership team. Value creation by working on the initiatives to fruition and making sure core design of solutions considers the Mexican markets' needs and specificities.
Running the country PX business review with the Country leader, and the full Go to Market PX review with the dCPO and team. Value will be created by providing clear visibility, identifying gaps and executing on a strategy to cover those and meet the targets in Mexico.
Doing talent management at country level, mediating and facilitating talent mobility between global and local. Value will be created by fostering the right moves that goes in the benefit of DP as a whole, optimizing for the best result.
Assessing the bench strength of the Mexican leadership team and, particularly with the country leadership team, driving changes needed through either mobility, development, or replacement. Actively participates in the selection process of country leadership team members and advises country manager and team. Value will be created by increasing talent density on the country level.
Building the bridge between local and global PX, ensuring global PX teams prioritizes local demands based on criticality. Value will be created by having global teams considering local priorities.
Driving efficiency in the local PX team. Monitoring productivity as per defined standards, and executing on efficiency gains derived from improvements of processes, technology and other gains. Value will be created by having more efficiency in local PX teams.
Coaching and developing the Mexican PX team, by providing continuous feedback and support and helping them solve situations. Value will be created by developing a strong PX team.
Occasionally deep diving on particular local requests on behalf of the dCPO and CEO MX.
Further context
- Mexico headcount: 350 people total; sales and CS-heavy
Your top 3 challenges in this role:
Hiring 20-25 people/month with 80%+ retention over 3 months.
Reduce turnover below 3% monthly
Revenue x Employee grows 2X faster than Cost x Employee.
Qualifications
What will help you succeed
Experience:
Demonstrated success with driving employee engagement and culture.
Experience leading an HR team with expertise in different HR disciplines (Talent Acquisition as a foundation is required)
Building or applying people metrics that drive people and business decisions.
Introducing and rolling out HR automation and adjusting systems and processes.
Working knowledge of multiple people experience areas, including TA and retention, compensation, organizational diagnosis, performance management and employment laws.
Demonstrated experience in change management best practices.
Working knowledge of Mexican employment and regulatory law and HR market practices.
Fluency in Spanish and English.
Expertise in leading one of the functional people experience areas is a plus.
Attributes:
Strong strategic and analytical thinker with the ability to translate strategy into actionable plans.
Demonstrated success in achieving People targets and improving People Experience metrics.
Excellent communication and interpersonal skills, capable of influencing at all organizational levels.
Proficiency in using data-driven insights to drive strategic decisions and improve processes.
Self-driven, independent problem-solver with high ownership.
Additional Information
Getting to know each other - interview process (preliminary outline - we may always include additional steps)
Intro call with the Docplanner Global Executive Search team - Flore/Ryan
Interview with Adanya, Global dCPO
Interview with Adrian, CEO MX, your manager in this role
Business Exercise, incl. a few days' preparation time and a 1h working meeting with Adrian,
Adanya and Luco, Co-Founder and Chief People Officer, to discuss your thoughts and findings - exactly as if you were working here already
Final meeting / meet the team face to face in our Mexico City office
Offer (subject to references)!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.