21 feb
Adenza
Xico
.Senior Analyst - Systems OperationsDepartment: Internal ITEmployment Type: Permanent - Full TimeLocation: Mexico CityDescription:Nasdaq recently acquired Adenza.Division Overview:The IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users.
The Core Product and Core Development teams are responsible for maintaining and evolving the ControllerView data management and reporting platform.
The Innovations team develops cutting-edge technology add-ons.
The Cloud DevOps team develops and supports the Adenza award-winning RegCloud SaaS offering.
Finally, the combined Corporate IT and Security teams ensure the availability of secure, dependable,
and stable internal infrastructure.Team and Role Overview:Nasdaq + Adenza is looking for a Systems Administrator for our corporate IT team in Mexico.
This person will be working with a global team as well as the lead local IT member, responsible for all aspects of corporate IT.
The primary focus will be on end-user support handling level 1 and 2 issues for our users.
Exposure to all other aspects of IT, including LAN/WAN, cloud solutions, hosted VOIP, etc.
Working with both end users, team members, and management to provide quality support and response to our user's day-to-day IT needs.
The Systems Administrator must be able to communicate well with user groups who have varying technical abilities.Responsibilities:Provide day-to-day end-user technical support for Adenza's employeesUnderstanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, security, etc)Responsible for day-to-day uses of various cloud technologies to support and provision/de-provision users (O365, Hosted VOIP, Box, etc.
)Responsible for end-user support and management as related to the corporate environment (Windows and Mac toolsets, etc.
)Work with team on special projects to improve and upgrade infrastructure – Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etcAbility to use ticketing systems (Jira) to track and manage end-user requestsAbility to track user hardware/laptop/software inventoryAbility to keep track of multiple tasks and follow up on users' requests and support needsWork with vendors to troubleshoot end-user issuesUnderstanding of when to escalate or ask for proper authorization and approval for requestsOther duties as assigned by managementSkills And Requirements:3+ years of experience in a Tech Support/Desktop Support role leveraging excellent communications and customer service skills to support an organizationOS knowledge – strong knowledge of Windows 7/8/10 and Mac OSX.
Knowledge of Microsoft Windows Server 2008/2012r2, Linux: Red Hat/Centos, and VMWare ESXi 5/6 are all a plusHardware knowledge – strong knowledge in i386 laptop hardware mfg such as Lenovo and Apple MacBook hardware
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.