21 feb
Mission Inbox - Email Deliverability Management Hub
Tamazunchale
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Join Mission Inbox – Help Businesses Get Their Emails Seen!About UsAt Mission Inbox, we help businesses take control of their email deliverability and bypass Gmail and Outlook limits with an all-in-one platform.
We're growing fast, solving real problems for businesses, and looking for a Customer Success Manager who thrives in a startup environment.The RoleWe're looking for a proactive, adaptable, and resourceful Customer Success Manager who knows what it takes to work in a fast-moving startup.
If you enjoy solving problems, creating processes from scratch, and being the go-to person for customers and the team, this role is for you.You'll be part customer support, part technical consultant,
part growth strategist—helping customers maximize their success while driving retention and expansion.What You'll Do Customer Support & SuccessAnswer customer questions via chat, email, and calls, ensuring fast and effective resolution.Guide customers in adopting and using our platform to maximize email deliverability.Collaborate on customer-requested tasks and manage aspects of client email infrastructure, including:DNS setups (SPF, DKIM, DMARC)Domain purchasing & managementIP swapping & warm-up strategies Customer Onboarding & RetentionOwn the onboarding process, ensuring customers quickly reach their "aha!" moment and reduce time to value.Implement customer retention strategies by identifying at-risk accounts, understanding pain points, and proactively offering solutions.Track customer health metrics and develop playbooks to reduce churn and improve engagement.Establish and optimize customer success processes to create a seamless, scalable experience.
Upselling & ExpansionIdentify opportunities to upsell customers on new features and solutions that improve their workflows.Educate customers on best practices, industry trends, and strategies to optimize email deliverability.Work closely with sales and product teams to ensure a seamless experience for customers.What We're Looking For Startup Mindset – You thrive in ambiguity, take initiative, and build processes from scratch.
Customer-First Mentality – You genuinely enjoy helping customers succeed.
Technical Acumen – You understand email infrastructure or can learn quickly (DNS, domains, IPs).
Retention & Growth Focused – You know how to keep customers engaged and prevent churn.
Communication Skills – You can explain technical concepts in a clear, concise way.
Ownership & Accountability – You don't wait for instructions; you see a problem and fix it.Bonus Points If You Have Experience in email deliverability, DNS setups, or domain management Background in SaaS, B2B, or technical support A passion for helping businesses improve their email marketing performanceWhat We Offer Performance-Based Growth – Compensation evolves based on the value you bring.
Raises and career advancement are earned through impact, not tenure
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.