21 feb
Fiserv
Mariano Escobedo
**Client Support Tier 2**Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing.
To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues.
Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.
**Main Responsibilities**- Provides service support to both internal and external clients for a specific product or group of products,
and is considered the primary liaison between the client and First Data.- Defines and/or resolves moderately complex customer problems within the designated product lines.- Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,- Monitoring liability issues and escalation to management when appropriate.- Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.- Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.- Adheres to established policy and procedures**Requirements**:- Degree on Business administration,
Industrial Engineering or System Engineering- Advanced English- 3 Years' experience on similar Job fields- Experience on: Banking Technology, Fintech and Payment methods.- Functional technical knowlege- PLUS: Knowledgeable about ITIL- PLUS: knowledgeable about VisonPlus
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.