21 feb
Genpact
Xico
.Customer Service Specialist - Order ManagementFull-timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.This is a hybrid role.You will work with clients to run their customer service order management function.
Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers.
We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team.
The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.ResponsibilitiesYou will be the face of client's North America to our Customers replenishment team.Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes,
and offering solutions.Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.Deliver specific and measurable cost savings and service improvements that deliver positive results.Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.Minimum RequirementsBachelor's Degree required, preferably in Supply Chain.
(Experience in Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required.Demonstrate experience or relevant knowledge in the following areas: Order Fulfillment & Management,
Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process.Excellent communication skills both written and verbal; capacity to comfortablyinteract with all levels of the business
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.