21 feb
dLocal
Xico
.Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.
Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.
As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others.
Being a part of dLocal means working with 1200+ teammates from 50+ different nationalities and developing an international career that impacts millions of people's daily lives.
We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What's the opportunity?We are looking for a Operation Support Associate to join the Payins team.
The ideal candidate will join a team that takes responsibility for executing daily operational tasks, ensuring compliance with established policies and procedures.
This role focuses on the efficient execution of assigned tasks.What will you be doing?Ensuring the correct flow of operations in the company by completing the payments received in different countries where the company has a presence.Performing daily routines that include: Processing and ensuring the corresponding manual payins within the established deadlines, analysis of reports and processors performances, getting to know the Conversion Rate and correct flow of the merchants, contact Operations,
IT and Incident Management area to solve possible technical problems.Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies.Managing tight SLAs and prioritizing workload according to urgency.Working closely with other departments of the company.Answering with an analysis of claims from merchants or end users.What skills do I need?Bachelor's degree in administration or any other related field (in process or completed).1+ years of administrative or back office experience, preferably in a multicultural environment.Fluent in English and Spanish.Strong excel skills, ability to handle large amounts of data and to create reports.High attention to detail, excellent analytical skills, Systematic and well organized.Ability to adapt to change quickly and multi-task.Excellent communication skills.Proactive and resolutive.What do we offer?Besides the tailored benefits we have for each country,
dLocal will help you thrive and go that extra mile by offering you:Remote work: work from anywhere or one of our offices around the globe!
*Flexibility: we have flexible schedules and we are driven by performance.Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.