21 feb
Helpware
Xico
Email Support Representative (Part Time) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Uganda, and the Philippines, providing Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Kampala, Uganda Team is growing, and we're looking for experienced Customer Support Representatives to join our Helpware team for full-time and part-time work.
Position Overview:
The Email Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times.
In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships, and have the ability to determine when inquiries should be escalated.
Primary Responsibilities: Communicate and resolve inquiries with customers via email Assist in checking the customer's order status/no refunds/exchanges Update customer information Keep customer records up to date Report recurring issues and trends Prepare and ship customer care packages, gift cards, and other correspondence as needed Respond to customers in a timely and respectful manner Treat customers the way they would like to be treated, striving to make a positive difference in their lives Uphold the policies of the E-Commerce/Merchandising department as stated in the Customer Care Help Center Qualifications: Any Bachelor's Degree Strong written communication skills Ability to be patient, express empathy,
and concern Independent thinker; able to make meaningful decisions based on each situation Excellent follow-up skills and 100% follow-through on commitments Result and action-oriented, resourceful Strong work ethic, highly motivated, upbeat personality, team player Ability to analyze and report on trends and issues Reliable attendance history Availability to work a flexible schedule, including evenings and weekends Strong computer skills; Microsoft Office, Internet search skills Must be able to work a flexible schedule in different time zones between 30 to 40 hours a week
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