22 feb
Miraclon
Guadalajara
Miraclon is the home of FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube.
Summary:
Miraclon is looking for an Associate Business Manager to join the LAR Go To Market (GTM) team.
Miraclon operates their business across 4 regions around the world.
As the Assistant Business Manager, you will support regional daily operations, assist in preparing, reviewing and ensuring correct implementation of sales contracts and agreements in collaboration with the Regional Finance Manager, and ensure conformity to legislative requirements while meeting the Company financial objectives.
You will report to the Regional Business Manager.
In this role you will
- Support of the Regional Business Manager in all administrative aspect of their role.
- Overview sales agreement and contracts system implementation for the region in collaboration with the Regional Finance Manager.
- Explain terms and conditions to sales managers and interested parties, ensure that employees understand and comply with company contracts.
- Negotiate contract terms with internal partners (legal, finance...).
- Be the first line of contract related escalations.
- Support the team with SFDC adoption and best practices.
- Ensure the customer service team in delivering Customer Excellence.
- Drive continuous improvement of regional reporting and dashboarding processes and systems together with the Worldwide team (i.e. SFDC, M3, BI...).
Responsibilities:
- Support the Regional Business Manager in driving efficient sales and business operations.
- Support the management of sales and service agreements process (from signature to systems’ settings).
- Drive a robust contract management and renewal process, communicate clearly on meeting all deadlines and conditions as per contractual agreement (i.e. Reviews, updates, pricing, rebates...).
- Ensure that accruals and rebates are paid out timely as per contractual agreement, based on calculation provided by the Regional Finance team.
- Mentor and manage the Customer Care team.
- Ensure business continuity by backing up Customer Care or Technical Support Coordinator,
when applicable.
- Ensure business records are organised, including digital systems’ data integrity from the Sales and Customer Care teams.
- Super user & trainer for SFDC (including CPQ) and the first level of support on issues and escalations for the regional Business Development team.
- Assist the Commercial Operations and Sales teams on system & process issues.
- Prepare and update dashboards, reports and analyses to support the regional business management.
- Awareness and follow up on business requirements, including updates or potential risks due to market changes (contract T&Cs;).
- Other duties as applicable.
Skills
- 2+ years’ experience in a similar function
- Possesses strong problem-solving skills.
- Good time management skills.
- Excellent written and verbal communication skills.
English is the corporate language.
- Well-developed interpersonal skills.
- Strong communication, active listening and negotiation skills.
- Excellent attention to detail and strong follow-up skills.
- Able to exercise sound judgment while handling time sensitive tasks.
- Self-starter with flexibility to meet & manage challenging priorities and deadlines.
- Proficient in Outlook, Word, PowerPoint, Excel.
- Knowledge of Salesforce as a CRM system is an advantage.
- Knowledge of ERP systems is a plus (Infor M3).
- Knowledge of complaint management a plus.
- LAR: English, Spanish (other European language is a plus)
Our office is located in Av. Pablo Neruda 2656, Piso 8, Espacio 801, Providencia 3ª. Seccion
Guadalajara, Mexico
Schedule 8 a.m. and 6 p.m. Monday to Friday
Telework is available 1 day a week on Friday
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.