22 feb
Jr Spain
Estado de México
Volteo Digital - ServiceNow Elite Partner Location: Madrid, Spain Job Category: Other EU work permit required: Yes Job Reference: 197011066413540966432460 Job Views: 5 Posted: 23.01.2025 Expiry Date: 09.03.2025 Job Description: Senior Engagement Manager The Sr.
Engagement Manager provides a rapid path to success and ongoing value for customers.
They establish, maintain, and deliver on-site and remote management of a customer's implementation from Pre-Sales to customer handover and acceptance while using ServiceNow Implementation Methodology.
Sr.
Engagement Managers are primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising,
escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.
They are accountable for the entire project scope, project team, resources, and the success or failure of the project.
They collaborate with all involved personnel, most importantly the Stakeholders and Project Team Members.
What you get to do in this role: Understand the outcomes that our customer wants to achieve with the project and ensure the project deliverables impact these outcomes in a tangible and positive way.
Manage the customer expectations on the project outcomes, progress, and scope (changes).
Provide a single point of contact for the internal organization and for customer program management counterparts to help lead and drive collaboration and efficient decision-making.
Accelerate time to value through rigorous program management and quality assurance.
Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of ServiceNow methodologies.
Manage the schedule with sound governance and rigorous execution.
Ensure proactive scope management focusing on program vision and technology balance.
Manage costs with established program governance to align requirements with agreed scope and business objectives.
Provide proactive development and execution of risk assessment, prevention, and mitigation plans.
Ensure a smooth transition back to the customers upon project completion.
Work with Sales to produce Statements of Work (SOWs) based on customer requirements.
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls, and hold regular project review calls and customer meetings.
Prepare and share project status reporting for external and internal stakeholders.
Deliver ITIL-based Gap Analysis workshops to assist customers in deriving product requirements.
Collaborate with internal stakeholders to ensure smooth execution of internal processes and procedures.
Maintain project status on Professional Services tools regularly.
Identify up-sell opportunities and provide details to Sales.
Required experience and qualifications: Bachelor's degree or equivalent job experience.
5+ years in IT Service Management consulting experience.
Experience in SaaS and PaaS implementation.
Experience with implementing or supporting ServiceNow products in an Enterprise is a plus.
Knowledge of Project Management (Agile) methodologies.
Experience leading workshops, including with Fortune 100 companies.
Understanding of ITSM and ITIL processes.
Proven implementation leadership experience with ITSM solutions.
Experience in preparing business documentation, e.g., Statements of Work.
Excellent communication and interpersonal skills.
Strong documentation and presentation skills.
Ability to gather and analyze data for informed decision-making.
Experience managing multiple projects in various countries.
Fluent in both Spanish and English (spoken and written).
Based in Spain, Madrid is a plus.
Required certifications: ITIL v3 or v4 certified ScrumMaster certified PMP certified About Volteo Digital: Volteo Digital is a global consulting firm providing expert-led implementation and consulting services, managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.
Mission: To enable our customer's success through business transformation, while creating meaningful opportunities for every Volteo Digital employee.
Vision:
To be recognized as the ServiceNow Telecom and Finance partner of choice.
Learn more about us at Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit.
Bank or payment details should not be provided when applying for a job.
All applications should be made via the 'Apply now' button.
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