22 feb
Lucanet
Estado de México
The Role As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges.
This role requires critical thinking and the ability to resolve issues promptly.
You will be set in a learning-driven environment where your passion for technology and customer service is valued.
This is an opportunity to develop within a team that supports collaborative growth and professional excellence.
What you'll do Handle technical support requests through tickets, emails, and calls in 1st Level Support.
Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
Manage customer interactions and track issues using Salesforce.
Conduct and manage customer appointments based on dispatcher directives.
What you bring to the table Proficiency in German at a C2 level.
Our clientele primarily communicates in German.
A drive towards personal development, particularly in technology and finance areas.
Customer-centric mindset and a passion for resolving client issues.
Strong team collaboration skills and an eagerness to contribute to team success.
Perks at work Health Promo & counselling offers – We'll support you in getting active and staying healthy, physically and mentally.
Hybrid working model – With our flexible working hours model we want to make your life less complicated and combine the best of both worlds, remote and company time.
Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.