22 feb
Jr Spain
Estado de México
Social Network: Technical Support Specialist / Palma de Mallorca About the Role The position entails being part of a support team delivering cloud-based solutions.
Responsibilities include: Offering advanced technical support and handling escalations.
Analysing technical issues.
Supporting clients in integration projects.
Documenting troubleshooting procedures.
Writing customer-facing documentation.
Assisting with AWS Cloud services administration.
The Company Renowned for its cutting-edge technologies, this company provides scheduling and project management software for the media industry.
Their solutions are used globally by leading broadcasters, production houses, and agencies.
Requirements 2+ years experience in Technical Support.
Fluent English speaker.
Proficient in understanding API documentation.
Ability to execute tasks in REST API test clients.
Knowledge of MacOS, Windows end-user administration.
Familiarity with SMTP protocols.
Benefits Competitive salary with performance-based bonuses.
25 days of annual leave.
Flexible working hours with a hybrid work environment.
Access to company-paid lunch, wellness activities, and optional club amenities.
Opportunities for international travel to meet clients and attend industry events.
Collaborative and supportive international team environment.
Interested to Know More?
To learn more about this opportunity, please reach out with a copy of your CV/Resume at to arrange an initial conversation.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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