22 feb
Red Points
Estado de México
Service Agreement Coordinator page is loaded Apply locations : Madrid (CEM) Time type : Full time Posted on : Posted 2 Days Ago Time left to apply : End Date : March 31, 2025 (30+ days left to apply) Job requisition id : R25456 Create a better future Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference in tackling the climate challenge.
It's a big responsibility, and we have committed to do it.
We need your skills, curiosity, and drive for change to fulfill our goal.
Together, we enable our customers to produce the materials needed for a better future.
About The Department Join a global team of 17 motivated colleagues in Professional Service Operations.
You will be in FLSmidth Cement office in Madrid, whereas the rest of the department are located around the world in different FLSmidth locations.
About The Role You make the customers happy.
The Service Agreement Coordinator will act as a Project Manager (PM) for a portfolio of Service Agreements, with a primary focus on defining the scope of the agreement, handling incidents with the L2 team, and managing renewal and expansion (upselling) offers for the following year(s).
Monthly monitoring of project costs and time, and regular communication with clients to monitor customer experience will also be required.
Typical services covered by the agreements will include : 24 / 7 advanced troubleshooting of computer-based systems Preventive Maintenance Visits (PMV) Software as a Service (Subscription services) (SaaS) IoT-based services, such as performance monitoring As a main activity, the Service Agreement Coordinator will arrange on-site Preventive Maintenance Visits (PMVs)
and Remote Service Meetings (RSMs) in order to execute these activities as long-term planned activities.
Job scope The Service Agreement Coordinator will be responsible for ensuring on-time, on-cost, on-spec delivery of Service Agreements, as well as ensuring customer satisfaction.
This includes controlling customer expectations in accordance with the activities, actively pursuing commercial potential generated by executed orders, and reporting observed client needs to contribute to uninvited sales.
The Service Agreement Coordinator will also ensure that renewal offers are sent ahead of time before the expiry and that the license extension is included in the renewed contracts.
Additionally, the Service Agreement Coordinator will be responsible for :
Keeping track of and reporting progress of service agreements Direct client contact and reporting to the department manager The Service Agreement Coordinator will contribute to the development of service concepts and products, as well as the development of cohesive global service team concepts.
The role will also help to retain clients by consistently meeting their expectations and ensuring a positive commercial outcome across the department basis, and to build internal cooperation and mutual respect between all parts of the company.
The work location is at our office in Madrid.
Look forward to being part of a truly multicultural environment where you interact with customers globally.
Experience requirements 1-3 years prior experience with service coordination and / or project management.
Prior experience with end-to-end customer service coordination.
Commercial mindset, communication flow with external customers, and a structured work approach.
Highly proficient General Office Skills Education, Office Clerk specializing in administration / finance or similar, with fluency in English and Spanish (Portuguese is a plus).
Excellent MS Office competencies, especially Microsoft Excel.
Experience in customer contact in a similar job function.
Proactive, structured approach to tasks, enabling handling of multiple cases under time pressure.
Positive attitude and ability to deliver on time in a fast-paced environment.
Cross-cultural understanding and ability to communicate with people of different nationalities and professional backgrounds.
What we offer : Work-life balance to focus on professional and personal priorities.
Competitive benefits package including health insurance options.
Time to recharge through vacation days and holidays.
A global network of supportive colleagues and growth opportunities.
As an equal opportunity employer, FLSmidth Cement embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.
Our commitment to you FLSmidth Cement helps build societies all over the world by contributing to the infrastructure needed for global economic growth.
You take off for a career in an international environment in close collaboration with customers,
suppliers, and colleagues all over the world based on our values : Competence, Co-operation, and Responsibility.
Ensuring that safety stays on top of mind is part of FLSmidth Cement's commitment to being a responsible employer, and we focus on developing your talent through ongoing training.
About Us FLSmidth Cement is a technology and service supplier with a passion to help our customers produce cement efficiently.
After 140+ years of pioneering new innovations, we are uniquely positioned to be at the forefront of our industry's green transition.
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