22 feb
Whatjobs
Estado de México
Location: Madrid, Spain Position: Senior Engagement Manager The Sr.
Engagement Manager provides a rapid path to success and ongoing value for customers.
The Senior Engagement Manager establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales to customer handover and acceptance while using ServiceNow Implementation Methodology.
Sr.
Engagement Managers are primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.
They are accountable for the entire project scope, project team, resources, and the success or failure of the project.
They collaborate with all involved personnel, most importantly the Stakeholders and Project Team Members.
What you get to do in this role: Understand the outcomes that our customer wants to achieve with the project and ensure the project deliverables impact these outcomes in a tangible and positive way.
Manage the customer expectations on the project outcomes, progress, and scope (changes).
Provide a single point of contact for the internal organization and for customer program management counterparts to help lead and drive collaboration and efficient decision-making.
Motivate your team to deliver to their best abilities and provide a great customer experience.
Accelerate time to value with rigorous program management and quality assurance.
Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of ServiceNow methodologies.
Manage the schedule with a sound governance model throughout the program lifecycle.
Ensure proactive scope management to focus on program vision while balancing business value and technology.
Manage costs with established program governance to meet agreed scope and business objectives.
Provide proactive development and execution of proven risk assessment, prevention, and mitigation plans.
Ensure a smooth transition back to the customers upon project completion, including complete knowledge transfer and record updates.
Work with Sales to produce Statements of Work (SOWs) based on customer requirements.
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls, and hold regular project review calls and customer meetings.
Prepare and share project status reporting for external and internal stakeholders.
Deliver ITIL-based Gap Analysis workshops to assist customers in deriving product requirements.
Collaborate with internal stakeholders like Resource Management, Finance, and Sales to ensure smooth execution of internal processes and procedures.
Identify up-sell opportunities and provide details to Sales.
Required experience and qualifications: Bachelor's degree or equivalent job experience.
At least 5+ years in (IT) Service Management consulting experience.
Experience in SaaS and PaaS implementation.
Experience with implementing or supporting ServiceNow products in an Enterprise is a plus.
Great knowledge of Project Management (Agile) methodologies and best practices.
Experience managing projects deploying Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
Comfortable leading workshops, including the hierarchy of Fortune 100 companies.
Proven implementation leadership experience with ITSM solutions.
Experience in preparing business documentation, e.g., statements of Work.
Excellent written, verbal, presentation, and negotiation skills.
Strong interpersonal skills, client-centric attitude, and ability to deal with cultural diversity.
Strong documentation and presentation skills.
Ability to gather and analyze data to understand decision options.
Fluent in both Spanish and English (spoken and written).
Required certifications: ITIL v3 or v4 certified ScrumMaster certified PMP certified About Volteo Digital: Volteo Digital is a global consulting firm that provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.
Mission:
To enable our customer's success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.
Vision: To be recognized as the ServiceNow Telcom and Finance partner of choice and a leader in every region we operate.
Learn more about us at El anuncio original lo puedes encontrar en Kit Empleo: #J-18808-Ljbffr
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