20 feb
Crowdstrike
Nuevo Casas Grandes
.#WeAreCrowdStrike and our mission is to stop breaches.
As a global leader in cybersecurity, our team changed the game.
Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.
We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level.
Interested in working for a company that sets the standard and leads with integrity?
Join us on a mission that matters - one team, one fight.About the Role: CrowdStrike is seeking a Technical Support Engineer to join our support team.
As a true problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation.
You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments.What You'll Do:- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.- Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.- Identify and escalate priority issues that need immediate attention.- Meet or exceed customer expectations on response quality,
timeliness of responses and overall customer experience.- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.- Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.- Create process or troubleshooting documentation in the support knowledge base.- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.- Weekend coverage requirements: Work schedule will be Friday through Monday, encompassing 10 hours of on shift schedule each day.What You'll Need: Required:- 2+ years of customer support, technical support, system administration or related customer facing role.- Knowledgeable in the Windows environment, including Windows Service and Workstation,
troubleshooting and diagnosing low-level operating systems and network issues.- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.- Ability to learn new technologies quickly.- Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.