21 feb
Unilever
Bosques de las Lomas
Job Title**:The Assistant CD Operations Excellence Manager**
Location**:Mexico**
**Background & Purpose of the Job**
We’re looking for a leader with a passion to drive growth. The Assistant CD Operations Excellence Manager is responsible to run smooth and effective back-end/customer facing operations to support business development team & customers. The key deliverable is to implement & drive CD operational end to end processes & new capabilities with the coordination of support functions (SC, Finance, Digital, etc.), thus enabling business development teams to focus on core selling & business development roles.
The role should be seen as “Nerve Centre” for business unit for ensuring smooth back-end support for day-to-day operations, exceptional customer experience, delivery of Business Unit targets & seamless projects execution on time.
**Who You Are & What You’ll Do**
**Business processes & operating guidelines**:
- Operational Planning/ Target Delivery
- Responsible for the development and implementation of new processes, procedures, and capabilities for effective and efficient BU operations.
- Act as a liaison/partner between the BDM team and other internal business Partners (SC, Finance, Legal, etc.)
- Monitor sale targets against plan and recommend action plans to re-establish performance objectives in line with agreed targets.
- Responsible for overall coordination of LATAM cluster day to day CD operations including order cycle management and forecasting process alignment with demand planning team.
- Implement timelines for submission of sales forecast, ensure accuracy of data to facilitate efficient order fulfilment by SC.
- Understand customer management strategy in relation to Supply Chain & finance improvement initiatives.
- Follow up with BDM /customers team on account receivable (AR) related issues.
- Partner with CG Customer Service team to conduct RCA’s with sourcing units on documentation issues.
- Deliver CD Ops KPI to Target (e.g., overdues, RPP, Contracts compliance)
- Lead CD Ops activities with key customers during JBP (Joint Business Planning) to provide strategies to further develop customer performance.
- Trading Term Management
- Follow up to ensure timely accrual of all Trading Terms in the system by BDMs Ensure proper tracking of trading terms / promotion
- budget vs actual by BDMs/Finance
- NPD process execution
- Coordinate & drive CD Ops related activities (e.g., registrations, customer setup, pricing, etc.,) for NPD projects launch.
- Support project core team to remove bottlenecks to deliver projects on time.
- Data Collection & Reporting
- Provide support for KPI monitoring reporting such as overdue, demurrage reduction, RPP, Contracts compliance for BU.
- Create value by data driven insights analysis from Secondary Sales & Stocks to enable growth.
- Business Governance
- Governance & Controls custodian - where to play and how to play. Mandate Matrix execution for BU.
- MCO collaboration and actions tracking.
- Frameworks & Policies Compliance.
- RPP and Contracts Compliance.
**3rd party Management**
- Liaison with CD Ops CG resource - monitor and ensure timeliness and compliance to key processes:
- BMI & TTS Claim Tracker
- Replacement Pricing Master
- List Price Maintenance Master
- New customer creation
- Product Logistic
- Customer Master Data
**What You’ll Need To Succeed**
- Bachelor's degree in relevant area (Supply Chain,
Engineering, Business, International Business, Marketing, Finance, Economics)
- 5+ years of business experience, preferably in cross-functional departments
- Experience in either CD operations or Trade Category operations or Field Sales.
- Ability to operate on a cross-national scale and develop remote management skills.
- Strong communication and interpersonal skills are critical for success
- Attention to detail, critical thinking, analytical, organization, and time management are essential skills.
- Flexible working schedule to accommodate international cross function teams and time zones.
- Excellent SAP APO, SAP ECC, Salesforce, and MS-Office skills.
- Travelling may be required.
**You’re a born leader**: Entrepreneurial “Can Do” mindset to want to succeed
**You’re a dot connector**:
Work to run smooth and effective back end operations to support business development team & customers
**You love to win, and have fun doing it**: You have a passion for winning in the marketplace and a passion for growing, and you’re eager to put in the time and energy to help your business development team to win
**You’re a paradox navigator**: Supporting the business development managers in creating a new customer set up through UAPL - Unilever Asia Pacific Limited
**What We Can Offer You**
**Culture for Growth** | **Top Notch Employee Health & Well Being Benefits** | **Every Voice Matters** | **Global Reach** | **Life at Unilever** | **Careers with Purpose** | **World Class Career Development Programs** | **Check Out Our
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