20 feb
Mygwork
Tamazunchale
This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Summary Location: Mexico City, #LI-HybridAbout the role:Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs.
About the Role Key responsibilities:Build omnichannel strategies that effectively supports product strategiesLead channel strategy ensuring channel orchestrationBring new digital solutions that enhance customer experienceEnable strategic collaboration across customer facing teams to integrate omnichannel marketing into the strategic planning processMeasure campaigns and overall digital strategies to provide overall direction for enhancing CX and achieving business objectivesEssential requirements:5-7+ years of broad commercial experience (including social media and digital marketing experience) brand management and/or related head office rolesSolid understanding of the online or interactive vehicles available to Mexican marketers and social media landscape (channels and strategy)Ability to evaluate and import new/untested/innovative digital models & social media tactics in key priority areas Strong project management skills with demonstrated track record and ability to formulate ROIExcellent communication (written and verbal), as well as selling, presentation and strategic thinking skillsAbility to lead and forge external, internal and international partnerships to leverage resources and expertiseStrong Analytical skill and data driven thinking with solid knowledge on websites analytics tools (e.G.
Google Analytics)Understanding of the online regulatory framework for pharmaceutical marketing (desirable)Benefits and rewardsRead our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.Novartis.Com/careers/benefits-rewardsCommitment to Diversity and InclusionNovartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science.
It takes a community of smart, passionate people like you.
Collaborating, supporting and inspiring each other.
Combining to achieve breakthroughs that change patients' lives.
Ready to create a brighter future together?
https://www.Novartis.Com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you?
Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.Novartis.Com/networkBenefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.Novartis.Com/careers/benefits-rewards#LI-DNI
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