20 feb
Mygwork
Tamazunchale
.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
You Lead the Way.
We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express,
you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
In American Express, we provide solutions to support our customers by providing world-class service.
Our ideal candidate must be able to establish conversations effectively, must be empathetic in understanding the client's needs to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies.
We are looking for someone with analytical, documentation and time management skills, Experience is important but what we really seek is an open mind.
If you find it easy to learn new skills and work in a fast-paced environment, you could be well on your way to starting your career at American Express.
If you are a problem solver by nature and like to exceed expectations, this is the role for you.
As a customer support professional, you will be responsible for providing world-class customer service to our cardholders by: Maximizing our services and benefits with the aim of making AMEX the business card of our Affiliates and establish their loyalty to the brand.
Analyze our Cardholder's spending history, trends and determine their needs to ensure personalized interaction on each connection.
Achieve pre-established goals of service and efficiency.
Stick to your schedule and efficiently handle inquiries from card members Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction.
Have conversational skills and knowledge of Microsoft Office.
Minimum Qualifications: Passion for customer service.
Strong negotiation skills.
Clear and concise communication in Spanish.
Develop customer loyalty through exceptional listening.
Ability to build trust in conversations with our customers.
Work simultaneously in an environment driven by various fast-paced and competent metrics.
Navigation in Windows environment.
Adaptability.
Ability to recover from adversity
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.