20 feb
AT&T México
Guadalajara
This is your opportunity to be the voice of AT&T; - a global leader in communications and technology!
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services and offers.
While you drive to meet your daily and monthly goals, you'll help our customers stay connected to what matters the most.
Delivering best-in-class service is just the beginning.
As a Bilingual Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected.
You will help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet).
Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources.
Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints.
Provide premier customer service by working with various groups for billing, message, and issue resolutions.
Advance your skill set by working in one or more of the multiple queues over various customer contact channels.
What you'll do:
- Have effective communication and negotiation skills, being able to overcome objections and find solutions.
- Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
- Effective win - win negotiation on overdue account payments
- General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
- Listen, respond, and resolve consistently on every call throughout your shift.
- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
What you'll bring:
- Advanced Conversational English to converse seamlessly with U.S. customers.
- Personal Computer experience with Microsoft Windows and Office.
- Previous experience in customer care, billing, collections, or similar roles is highly desired.
- Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
- Ability to work in the office 10% of the time
Changing the speed of business comes with many rewards -starting with your paycheck:
- Monthly Base Salary: MXN$18,225 (before Taxes)
- Monthly Grocery vouchers MXN $1,452 every 14 days
- Monthly Restaurant vouchers MXN $1,161 every 14 days
Once you're a part of the team, you'll gain some amazing perks and benefits including:
- Life Insurance
- Vacation days, plus three personal days, onsite medical and more.
- 50% discount on five lines of AT&T; Wireless service.
- Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months).
During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is not a Work from Home role.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site.
This position requires you to be available to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST,
Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
Is training paid?
Absolutely!
And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Career possibilities are limitless with AT&T.;
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T;, we'd love to hear from you!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.