20 feb
Novartis
Xico
**Summary**:
- Specialist for operations in the given business sub -capability.
**About the Role**:
**Major accountabilities**:
- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.
- Be the liaison for the function, on all topics related to functional Service Management.- Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.-
- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.-
- Enable operational excellence and continuous improvement in Service Management.-
- Connect with all functional Service Management coordinators and bring alignment on our ways of working.
**Key performance indicators**:
- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.
**Minimum Requirements**:
- IT Educational background or proven work experience.
- Service Now management proficiency
**Work Experience**:
- Proven Ability to Develop trust-based relationships with key stakeholders.
- Application Management.
- Interactions with senior management.
- Reporting and analysis
**Skills**:
- Data quality assurance.
- Business Acumen.
- Performance Management.
- Planning.
- Project Management.
- Risk Management.
- Stakeholder Management.
**Languages**:
- English.
Division
Operations
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Alternative Location 1
Prague, Czech Republic
Functional Area
Technology Transformation
Job Type
Full time
Employment Type
Regular
Shift Work
No
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