20 feb
Caterpillar
Santa Catarina
**Career Area**:
Supply Chain and Logistics
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
**Digital Technical Transportation Analyst**
At **Caterpillar **, we're working to help our customers build a better world.
We wouldn't be the Caterpillar we are today without the exceptionally talented, bright, and driven people who get the job done.
This is your chance to help us make progress possible around the world - for our customers, for growing communities and for every member of our team.
We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Digital Technical Transportation Analyst in Monterrey, MX.
**Product Support and Logistics Division**:
We're committed to our customers, who build a better world with our products, services, and solutions.
We understand and show the value of why they should always choose us.
We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
And we are one team - creating and delivering world-class components and solutions superior to the competition.
A **Digital Technical Transportation Analyst **is the technical expert for the Transportation Management systems (Blue Yonder-TM/TP and Caterpillar-TOCS/TVS) used globally and across multiple transportation modes.
This person is responsible for ensuring that the technology solutions for the department are operational and meeting the needs of the organization with heavy customer support on day-to-day system requests.
In this role one is expected to collaborate with internal and external customers to identify and drive continuous improvement within the department while driving global standards to be used across the various transportation teams.
**Specific responsibilities include**:
- Function as the expert of transportation systems and processes for regions including North America, Brazil, Europe, China, Japan, India, Australia, etc.
- Offer exceptional customer service while troubleshooting and resolving systems issues by managing ticket queue of requests received globally
- Ensure that the TM system (and supporting peripheral systems)
are functioning effectively and supporting the operations
- Work closely with the implementation team to ensure that the systems are configured appropriately for the specific customer requirements (with the pre-defined operational standards)
- Demonstrate continuous effort to improve operations, streamline processes, drive standard work, and eliminate waste
- Map out systems processes including documentation / standard work audits from a technical and business perspective
- Articulate system process to end users from a business perspective
- Initiate and follow through detailed and significantly complex job tasks in a timely manner with mínimal instruction or review
- Establish, train, and support internal users on the various systems
**Basic Qualifications**:
- Bachelor's degree (preferably in Computer Science, Logistics or Supply Chain)
or 2+ years of experience in Transportation and/or Logistics/Supply Chain
- Experience with Supply Chain and/or Transportation planning and execution software, preferably Blue Yonder TMS
- Strong knowledge of Microsoft Suite (Excel, Access)
- Strong analytical and problem-solving skills
- Excellent interpersonal, verbal, and written communication skills (Bilingual: English & Spanish)
- Ability to work independently
- Ability to work in close collaboration with multicultural team (in-person & virtually)
- Master's Degree (preferably in Computer Science, Logistics or Supply Chain)
- Experience with Salesforce or Azure DevOps
- Experience with agile software development
- Experience with process automation tools, like Microsoft Power Automate or robotic process automation (RPA)
- Experience with electronic data interchange (EDI) 856, 204, 990, 214, 210, 211
- Experience with extensible markup language (XML)
- Experience with software as a service (SaaS), structured query language (SQL), Snowflake, Python
- Experience with reporting tools, like Tableau and Microsoft PowerBI
- Strong knowledge of Blue Yonder TMS
- 6 Sigma/Lean Experience
**The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability.
In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, per
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.