21 feb
Keep
Nuevo Casas Grandes
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**Our Journey at Keep**:At Keep, we embarked on a mission with a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology?This continues to fuel our passion for reshaping the Canadian fintech landscape.
We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing.With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution.
Backed by VCs in the fintech sector, we're racing ahead, expanding our reach and impact like never before.
**About the Role**:Join us at Keep as a Customer Support Representative, where your exceptional communication skills and problem-solving abilities will be vital in ensuring our customers receive the highest level of support and satisfaction.
In this role, you'll resolve inquiries and issues promptly and effectively, contributing to the overall success of our customer service initiatives while helping customers navigate our innovative fintech solutions.
**Who We're Looking For**:- You have 1-2 years of experience in customer support, ideally within the fintech or startup industry, demonstrating an understanding of this dynamic sector.- Exceptional communication skills, both written and verbal, enabling you to effectively engage with customers and provide comprehensive support.- Strong problem-solving skills and the ability to work independently, empowering you to handle customer issues confidently and efficiently.- Familiarity with CRM systems and various support tools, allowing you to navigate customer interactions seamlessly.- Detail-oriented and dedicated to delivering high-quality work,
always striving to exceed customer expectations.- A passion for fintech and the financial industry drives your commitment to delivering exceptional customer service and contributing to the success of our innovative financial solutions.
**Key Responsibilities**:- ** Resolve Customer Issues**: Leverage your expertise to effectively handle customer concerns, ensuring prompt and efficient resolutions.- ** Offer Product Support and Training**: Guide customers through the features and functionalities of our fintech solutions, helping them make the most of our products.- ** Collaborate Across Teams**: Work closely with cross-functional teams to foster a customer-centric approach and ensure that feedback is communicated and addressed.- ** Escalate Technical Issues**: Identify and escalate technical concerns to the appropriate teams,
ensuring prompt resolution and customer satisfaction.- ** Continuous Improvement**: Actively contribute to the improvement of support processes, advocating for changes that streamline interactions and enhance the customer experience
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.