Service Desk Analyst | [RTC-360]

Service Desk Analyst | [RTC-360]

Overview:
**Responsibilities**:
- Technical support
- Customer Care
- **
Bilingual (mandatory): Communication skills in both English and Spanish**
- Active Directory password reset
- Windows support
- Office support
- SAP Password reset
- Hardware support
- ITIL Framework
- ServiceNow knowledge
- Problem solving mindset
- Adaptability
- Teamwork
- **
SCHEDULE: 4 weeks on first shift (7 am to 4 pm) ; 1 week on second shift (10 am to 7 pm). They will provide support on weekends every 5 weeks (mostly by calls and usually very low volume of calls during the weekend).**




Qualifications:
- At least 3 years of experience in Service Desk Environment.
- Education: IT Computing or similar.
- ITIL Knowledgeable or certified preferably.
- **
Bilingual (ENG/SPA) - MANDATORY.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/141891193/service-desk-analyst-rtc-360-ciudad-mexico/?utm_source=html