Cx Op Exc Professional [ZYS-543]

Cx Op Exc Professional [ZYS-543]

**Join a team recognized for leadership, innovation and diversity**:
The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the Customer Service Team
Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.
Key responsibilities:




- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
- Clear concise communications with local office support & Operations
- Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
- To be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment
- Order Processing & Order Management for USA, CAN & LATAM
- Follow & Comply with Customer Experience policies
- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
**You Must Have**:
- Bachelor´s degree, Admon, logistics. Industrial engineering or related to operative / administrative processes.
- Minimum of 2 years of experience in a Customer Service environment




- Experience working in a multi discipline team
- Preferred experience in ERP & CRM, SAP and Salesforce or other
- Good understanding and operational experience
- English proficiency, Oral & written Communication at all levels
- Focus on details and problem solving.
**WE VALUE**:
- Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
- Ability to interact with a wide variety of customers in various countries
- Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
Interpersonal skills
- Sound judgment, problem solving & appropriate decisiveness
- Can effectively and confidently present to small groups within the team




- Desirable experience with exports and imports from Europe to LATAM or the USA
**Additional Information**:
- ** JOB ID**:HRD233476
- ** Category**:Customer Experience
- ** Location**:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/141704821/exc-professional-zys-543-tlahuac/?utm_source=html