19 feb
Epam Systems
Guadalajara
Are you ready to kickstart your career in IT and gain hands-on experience in a dynamic environment?
Join EPAM as a **Junior Application Support Analyst**in Guadalajara and immerse yourself in a comprehensive training program designed to elevate your technical skills.
This onsite opportunity allows you to work with cutting-edge technologies and provides a pathway to a full-time engineering position at EPAM, a global leader in digital platform engineering services.
**Responsibilities**
- During the training
- Actively participate in the 9-week formal education program
- Receive training and mentoring by an EPAM Engineer
- Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking
- Utilize cutting-edge technologies
- Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
- After the training
- Provide support to customers using Cloud Platform products, solutions and APIs
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
**Requirements**:
- At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
- Knowledge of Linux/UNIX and Windows Server
- Familiarity with shell scripting
- Understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Knowledge of Cloud concepts
- Experience with customer service
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services.
We are committed to having a positive impact on our customers, our employees, and our communities.
We embrace a dynamic and inclusive culture.
Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.
No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.