19 feb
Novartis
Xico
**Summary**:- Specialist for operations in the given business sub -capability.
**About the Role**:**Major accountabilities**:- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.- Be the liaison for the function, on all topics related to functional Service Management.- Lead the functional service management with standardized services, processes, and tools to provide efficient,
high-quality information.-- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.-- Enable operational excellence and continuous improvement in Service Management.-- Connect with all functional Service Management coordinators and bring alignment on our ways of working.
**Key performance indicators**:- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.
**Minimum Requirements**:- IT Educational background or proven work experience.- Service Now management proficiency**Work Experience**:- Proven Ability to Develop trust-based relationships with key stakeholders.- Application Management.- Interactions with senior management.- Reporting and analysis**Skills**:- Data quality assurance.- Business Acumen.- Performance Management.- Planning.- Project Management.- Risk Management.- Stakeholder Management.
**Languages**:- English.DivisionOperationsBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Alternative Location 1Prague, Czech RepublicFunctional AreaTechnology TransformationJob TypeFull timeEmployment TypeRegularShift WorkNo
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