18 feb
Adenza
Xico
Senior Analyst - Client Support, Calypso, FinTech
Department: Customer Support
Employment Type: Permanent - Full Time
Location: Mexico City
Description Nasdaq recently acquired Adenza.
Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.
Team and Role Overview As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso software. You will work with customers, partners,
and internal groups including Engineering, Quality Assurance, Product Management, and Customer Delivery.
Responsibilities Work collaboratively with case creators (Customers, Partners, and Adenza Customer Delivery) to resolve product issues they reported.Confirm submitted Product Support cases contain the information required to start work.Understand, analyze, and replicate product issues.Provide known resolutions and/or advice to Customers, Partners, and Adenza Customer Delivery.Request product fixes from Engineering.Test and deliver hotfixes.Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications.Participate in the creation of new tools or new processes to improve customer satisfaction or improve Customer Support effectiveness/efficiency.Ensure assigned Product Support cases are moving as quickly as possible through the Customer Support process flow and escalate issues to Customer Support Management when necessary.Mentor new Customer Support team members.Skills And Requirements Bachelor or master's degree in business/Finance field or equivalent.A solid understanding of financial products in general, specifically fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded).Basic understanding of Collateral Management and margining.Basic understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management, and corporate actions.Business Analysis Skills with a very strong Mathematical and Analytical Background.Professional working proficiency in English and Spanish is a must.Knowing Java is not mandatory but will be an added advantage.At least 3 – 5 years relevant working experience within the banking/financial industry.Experience of working in a Software company and/or knowledge of Object-Oriented Programming is a plus.More About Us Our Office: Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City.
Why Apply: Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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